BB40 Business Management I – Essential Standards and Objectives

BB40 BUSINESS MANAGEMENT I – Essential Standards and Objectives

1.00

Understand the planning and organizing role of management

1.01

Discuss employment opportunities in business management and administration  

1.02

Explain the concept of management  

1.03

Discuss the nature of managerial planning

1.04

Explain managerial considerations in organizing

1.05

Explain the organizational design of business

1.06

Explain the nature of project management

2.00

 Understand the staffing and directing role of management

2.01

Discuss the nature of human resources management

2.02

Describe managerial considerations in staffing

2.03

Discuss managerial considerations in directing

2.04

Orient new employees

3.00

Understand the relationship between customer service and business management

3.01

Discuss the nature of customer relationship management  

3.02

Describe the use of technology in customer relationship management

3.03

Demonstrate a customer-service mindset  

3.04

Interpret business policies to customers/clients  

3.05

Adapt communication to the cultural and social differences among clients

3.06

Handle customer/client complaints  

3.07

Identify company's brand promise  

3.08

Describe the impact of a person's social media brand on the achievement of organizational objectives